TURN AROUND TIME
Our average turnaround time is about 6 months for whole handguns, and 9 months for whole long guns. Many partial gun projects can be completed in 8-12 weeks. There are many factors that go into a specific project's turnaround time estimate. An individual turnaround time estimate can be provided once your project is received and your intake paperwork has been completed.
All turnaround times are estimates only and subject to change.
SHIPPING INSTRUCTIONS
Remember to include your completed work order in your package. You can ship through an FFL, or you can ship your gun via UPS or FedEx. Some offices are no longer accepting firearm shipments from individuals and are requiring labels to be provided by a gun store.
We have partnered with ShipMyGun.com to provide UPS shipping labels to customers sending in their projects. ShipMyGun.com provides an online service for shipping labels so you can print your label at home and drop your package off at a UPS Customer Center. When asked for the Transferee Name, please enter your own first and last name.
You can NOT ship your handgun by USPS (post office). Only your local dealer can ship via USPS. If we receive a firearm from a dealer, we must return it to a dealer once the project is complete.
Please ship your gun to:
Ford's Custom Refinishing
6843 N. Citrus Ave. Bldg 6
Crystal River, FL 34428
When packaging your firearm, be sure that it is well oiled. Put your handgun in a sealed plastic bag before placing it in the box and putting padding around it for protection. You do not need to send your gun box, as it adds weight to your box and will cost more.
You must include a signature on any package containing a frame or receiver. Your firearm must be unloaded, with no ammunition in the package.
You are responsible for tracking your package. We do not call once we receive your package. We will call you to go over your work order if we have questions or concerns. We prefer to receive guns fully assembled to ensure that all parts are present. If you send a disassembled gun or parts, you must include a legible itemized list of parts. Without a legible itemized list, we will not be held responsible for missing parts.
Whole handguns or frames typically return ship 2-Day FedEx or UPS. Whole long guns or receivers typically return ship FedEx or UPS ground. Non-serialized parts may be sent USPS ground. We do not calculate return shipping until we are ready to ship your package.
Once your project is complete, we will call you to confirm the return shipping address. We do require an adult signature when shipping a firearm back to you.
PAYMENT
All pricing are estimates only and subject to change.
Payment is not usually required until after the project is completed and we are ready to ship the gun back to you. Exclusions apply; See Terms and Conditions for details. We do not calculate return shipping until we are ready to return your project. We will call you with a total including the return shipping. PAYGO Plans are available upon request at no additional charge.
We accept all major cards, Online Invoicing, cash, check, and money order.
Pot Metal or other cheap cast parts will be blasted and painted only.
We DO NOT work on old top break revolvers or Merwin Hulbert style revolvers unless they are sent completely disassembled or with a Release of Liability Form. Please email us at fordscustom@gmail.com to obtain a release form. Other firearms may require a Release of Liability after inspection.
We do not work on grips.
We DO work on aluminum. Please see our Terms and Conditions for details.
Changes to your work order must be confirmed in writing via email.
Ford’s Custom Plating reserves the right to stop or refuse service at any time.
All Ford's finishes are covered by a 1-year warranty except the 24-karat Gold and any aluminum finishes. The 24-karat Gold is a decorative finish and covered under a 7-day inspection period. Aluminum outcomes are not guaranteed. Firearms can be made with different grades of aluminum, which affects how well it can be plated or anodized. Each time aluminum is worked on, the integrity of the metal diminishes until the firearm is unsafe to fire. We will refinish aluminum twice if it is in good condition. Black anodizing may turn white, grey, purple, or speckled, in whole or in part. Customers must have a second finish selected prior to any anodizing in case the anodizing does not take well. Charges are not contingent on the aesthetic outcome of the finish and will reflect all work performed on the aluminum.
All parts should be examined upon receipt. Customers have 30 days to function check their firearm. It is the Customer’s responsibility to properly maintain a finish. Normal wear and tear is to be expected and does not fall under warranty. Mishandling is not covered under warranty. See Terms and Conditions for full details.
